FAQ

Frequently Asked Questions - Grande Lusso

1. What makes Grande Lusso different from other fashion brands?
Answer: At Grande Lusso we focus on timeless, luxurious clothing of the highest quality. Our products are carefully designed with premium materials such as merino wool, making them not only stylish but also durable and comfortable. We combine Italian finesse with modern simplicity for a refined look.

2. How can I place my order?
Answer: You can easily place your order via our website. Choose the desired product, select the size and color, and add it to your shopping cart. Follow the steps for payment to complete your order.

3. What are the shipping costs?
Answer: We offer free shipping on all orders over €75 . For orders under this amount, shipping costs will be calculated at the checkout.

4. What is the delivery time of my order?
Answer: The average delivery time is 5 to 10 business days . We strive to ship your order as soon as possible, but delivery times may vary depending on product availability and location.

5. Can I change my order after I have placed it?
Answer: Once your order has been placed, we can no longer change it. If there is a problem, please contact us as soon as possible and we will see what we can do for you.

6. How can I return or exchange my product?
Answer: You can return or exchange a product within 14 days of receipt. Send an email to info@grandelusso.com with your order number and a short description of the reason for return or exchange. Return costs are at your own expense, unless it is an error on our part.

7. Can I have my order shipped to another country?
Answer: Yes, we ship to all of Europe. For shipping to other regions, please contact us for more information.

8. How can I choose the right size?
Answer: We provide a size chart on our website to help you choose the right size. If you have any doubts, you can always contact us for advice.

9. Can I order a personalized product?
Answer: At this time we do not offer personalized products. Our focus is on timeless and luxurious designs that come in a variety of sizes and colors.

10. What should I do if my product is defective or I have received the wrong product?
Answer: Please contact us within 14 days of receipt at info@grandelusso.com . Please include your order number and photos of the defect or incorrectly delivered product. We will be happy to assist you with the return process and arrange for a replacement or refund.

11. Is there a warranty on Grande Lusso products?
Answer: Yes, we offer a warranty on manufacturing defects. If your product is defective or not as expected, contact us within 14 days and we will provide a solution.

12. How can I contact customer service?
Answer: You can reach our customer service via email at info@grandelusso.com . We aim to respond within 2-3 business days.